Thermalux Heated Stroller Handgrip
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We stand behind every pair of Thermalux heated grips. If something isn't right, we'll make it right.
30-day satisfaction guarantee
If you're not completely satisfied with your Thermalux grips within 30 days of receiving your order, return them in their original condition for a full refund — no questions asked. We want every parent to feel confident in their purchase.
Defective or damaged product
If your grips arrive defective or damaged, please contact us within 7 days of delivery and we'll make it right immediately. You can choose between:
- A full replacement shipped to you at no additional cost
- A complete refund to your original payment method
One-year limited warranty
Your Thermalux grips are covered by a one-year limited warranty from the date of purchase. This warranty covers any manufacturing defects in materials and workmanship under normal use. If a covered defect arises, we'll replace your product or issue a refund at our discretion.
What's not covered
To ensure your warranty remains valid, please keep the following in mind:
- Damage caused by full submersion in water
- Damage from storage in subzero temperatures for extended periods
- Normal wear and tear on the vegan leather exterior
- Damage resulting from unauthorized modifications or repairs
How to start a return
Reach out to our support team at support@veluxstroller.com with your order number and a brief description of the issue. We'll respond within one business day and handle everything from there. Return shipping labels for defective products are provided at no charge.
Refund timeline: Once your return is received and inspected, refunds are processed within 3–5 business days to your original payment method. You'll receive an email confirmation when your refund has been issued.
We want your Thermalux grips to arrive quickly and safely. Here's everything you need to know about how we ship.
Order processing
Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email when your order is placed, and a second email with tracking information once your grips have shipped. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping options
We currently ship within the contiguous United States. The following shipping options are available at checkout:
Standard shipping - 5–7 business days
Expedited shipping - 2–3 business days
Overnight shipping - Next business day
Tracking your order
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your delivery in real time. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Delayed or lost shipments
While we do everything we can to ensure timely delivery, occasional carrier delays can happen. If your order hasn't arrived within 10 business days of your ship date, please contact us at support@veluxstroller.com and we'll investigate and resolve the issue promptly — whether that means reshipping your order or issuing a refund.
Incorrect shipping address
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at support@veluxstroller.com. We'll do our best to update it before your order ships, but we cannot guarantee changes once an order has been processed.
Holiday & peak season shipping
During high-demand periods such as the fall and holiday season — which is also when you'll want your Thermalux grips the most — processing times may extend by 1–2 additional business days. We recommend ordering early to ensure your grips arrive in time for the colder months.
Questions about your order? We're a small team and we genuinely care about your experience. Reach out to us at [support email] and we'll get back to you within one business day.
