Shipping & Returns

We stand behind every pair of Thermalux heated grips. If something isn't right, we'll make it right.

Shipping

Free shipping on every order. Orders ship within 1–2 business days from the New York City area. Standard delivery takes 3–7 business days after your order ships. We currently ship to the contiguous United States. You'll receive an email with tracking as soon as your order is on its way.

30-day satisfaction guarantee

If you're not completely satisfied with your Thermalux grips within 30 days of receiving your order, return them in their original condition for a full refund — no questions asked. We want every parent to feel confident in their purchase.

Defective or damaged product

If your grips arrive defective or damaged, please contact us within 7 days of delivery and we'll make it right immediately.

You can choose between:

A full replacement shipped to you at no additional cost
A complete refund to your original payment method

One-year limited warranty

Your Thermalux grips are covered by a 1-year limited warranty from the date of purchase. This warranty covers any manufacturing defects in materials and workmanship under normal use. If a covered defect arises, we'll replace your product or issue a refund at our discretion.

What's not covered

To ensure your warranty remains valid, please keep the following in mind:

Damage caused by full submersion in water
Damage from storage in subzero temperatures for extended periods
Normal wear and tear on the vegan leather exterior
Damage resulting from unauthorized modifications or repairs

How to start a return

Reach out to our support team at info@veluxstroller.com with your order number and a brief description of the issue. We'll respond within one business day and handle everything from there. Return shipping labels for defective products are provided at no charge.

Refund timeline: Once your return is received and inspected, refunds are processed within 3–5 business days to your original payment method. You'll receive an email confirmation when your refund has been issued.